The Software Implementation Specialist is responsible for planning, organizing and driving overall operations to ensure the healthy and stable operation of the organization's Warehouse Management Software and business systems. Responsibilities include supporting the day-to-day use of the WMS system, partnering with users to improve system utilization, and supporting business unit IT system tasks.
ESSENTIAL FUNCTIONS:
Provide end-user support for new business unit, 80% ERP/20% Helpdesk Support.
Drive Warehouse Management Software system utilization improvements by collaborating with users to understand the business process.
Provide training to users.
Develop reports to provide users with timely information.
Document business requirements and processes.
Configure and implement WMS application to meet business requirements.
Group support on special projects as assigned.
Participate in the development of IT strategies in collaboration with the Systems team.
Responsible for analyzing and resolving WMS functional problems. Research anomalies and suggests/implements corrective action. Explore new ways to utilize the WMS system and operate the business more efficiently.
Complies with federal, state, local and anti-trust requirements.
Protects operations by keeping business strategies, trade secrets and financials confidential.
Ensure compliance with anti-trust regulations, including communication of concerns or unethical activities.
All other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, and ABILITIES:
Customer Service skills
Excellent analytical troubleshooting skills
Excellent written and oral communication skills
Exceptional time-management, communications, decision making, and organization skills.
Strong attention to detail.
Effective professional collaboration with users, team leaders, and management
